Returns
Returns
We care about you and if for any reason your not happy with your products simply return them for a full refund (we just ask that you cover the return postage) Our return policy last 30 days just so you know. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
we are happy to accept returns under the following circumstances.
- It is up to the purchaser to send the goods back at their own cost.
- please contact us with your order number, reason for return and we will respond with the return address.
To complete your return, we require a receipt or proof of purchase.
Faulty Items / Refunds
If you think your item is faulty then rest assured we are here to help it rarely happens but if on the rare occasion it does we are here to help please take some photos and send an email to info@bdfw.co.uk explaining the fault then you can either:
- Ask for a replacement to be sent out
- Ask for a refund
we will work with you as we are one big family and customer service is important to us we just try to be fair.
PLEASE NOTE:
The following are not covered by the warranty:
- Splits to the side of the bag caused by external objects such as walls, nails or any other object which may cause damage to the bag.
- wear and tear of the bag.
Once your return is received, we will send you an email to notify you that we have received your returned item. Refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of working days.
Missing or late refunds (if applicable)
If you haven’t received a refund yet, first check with your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before refund is posted. If you’ve done all of this and you have still not received your refund yet, please contact us at info@bdfw.co.uk
Exchanges (if applicable)
We wI’ll exchange your item if unused all we ask is that you pay the two shipping costs incurred in the return and send out (we will charge £10 for send out to cover shipping + packaging). If you need to exchange it for the same item, send us an email at info@bdfw.co.uk and send your item to the address with give you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, and is granted a refund we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product you should mail your product to: BULL DOZA FIGHT WEAR 505, coldhams lane, CB1 3JS, United Kingdom
Please enclose a copy of your order and the reason for return.
Depending on where you live, the time it may take for your exchange product to reach you, may vary.