Returns
Returns
Return & Refund Policy
If you wish to return an item for a refund, the following conditions must be met:
1. The item must be unused and in like-new condition (if the item appears used no refund will be given).
2. The return must be initiated within 30 days of the original purchase date.
Shipping Costs
Please note that while we offer “free shipping” at the time of purchase, the actual shipping cost incurred by us will not be refunded. For example, if you purchased an item for £30 and we spent £10 on shipping, your refund will be £20.
The original shipping costs we incurred to deliver your item are non-refundable.
Return Postage
The buyer is responsible for the cost of return postage. We require that you use a signed, recorded delivery service with a tracking number to ensure proof of delivery for the returned item.
Delivery Responsibility
The responsibility for contacting the courier regarding any questions or updates about the shipment is transferred to the buyer once the item has been collected by the courier. If you need to make changes or inquire about the delivery, it is essential to communicate directly with the courier to ensure the item is delivered correctly as we don’t have any control over this part. Please ensure that your courier settings are adjusted so that only your household can accept the delivery and avoid leaving goods in safe spaces.
If you have opted to leave the item with a neighbor or in a safe space, and the tracking shows that it has been delivered to that location, we cannot issue a refund even if you claim the item was not received as essentially you have taken the risk which we can’t pay for in the instance that goods get stolen. To avoid such issues, we strongly recommend setting your courier preferences to ensure delivery only to your own address.
Our return policy last 30 days just so you know. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
we are happy to accept returns under the following circumstances.
- It is up to the purchaser to send the goods back at their own cost.
- please contact us with your order number, reason for return and we will respond with the return address.
To complete your return, we require a receipt or proof of purchase.
Warranty
12 Month Limited Warranty
All Bull Doza Fight Wear products include a 12-month limited manufacturer warranty from the date of delivery, covering manufacturing defects only.
This warranty does not cover normal wear and tear, accidental damage, misuse, incorrect installation, incorrect filling, exceeding stated weight limits, failure to follow product instructions or warnings, or use outside the product’s intended purpose.
For hanging punch bags, a suitable freely rotating swivel must be used unless the individual product listing or instructions expressly state otherwise. Damage caused or contributed to by failure to use a suitable swivel, including damage to the hanging eye, straps, stitching, seams or hanging fittings, is not covered by this manufacturer warranty.
Customers must read and follow all relevant product information, instructions, warnings, labels, stickers and guidance supplied with the product, shown on the packaging or contained within the relevant product listing. Damage caused or contributed to by failure to follow clearly provided instructions or warnings is not covered by this manufacturer warranty.
Products used in commercial environments such as gyms, clubs or training facilities may not be covered by this manufacturer warranty where the relevant product listing clearly states that the product is not recommended or suitable for commercial use. Damage caused or contributed to by such commercial use is excluded from the manufacturer warranty.
If a valid warranty claim is accepted, Bull Doza Fight Wear may, where legally permitted and appropriate, repair the product, supply a replacement part, or replace the affected product. A warranty claim does not automatically entitle the customer to a refund. Refunds will be provided where required by applicable consumer law.
Where a product or component is replaced under this manufacturer warranty, the replacement is supplied in fulfilment of the original warranty claim and does not automatically restart or extend the original 12-month manufacturer warranty period.
We may reasonably request proof of purchase, photographs, video and information regarding installation, hanging, filling and use of the product in order to assess a warranty claim.
This manufacturer warranty is provided in addition to your statutory consumer rights and does not affect, restrict or replace those rights.
Fraud Prevention:
We have advanced fraud detection systems in place and use the latest technology to identify and prevent scams, including non-delivery fraud, refund scams, warranty abuse and return fraud. This includes GPS verification, delivery scan analysis, courier driver logs, and behavioural checks across past orders.
All claims are thoroughly reviewed, and any suspicious activity will be fully investigated. If fraud is suspected, we reserve the right to refuse service, mark addresses as “Do Not Ship,” and report the matter to payment providers and relevant authorities.
Faulty Items / Refunds
If you think your item is faulty then rest assured we are here to help it rarely happens but if on the rare occasion it does we are here to help please take some photos and send an email to info@bulldozafightwear.com explaining the fault then you can either:
- Ask for a replacement to be sent out
- Ask for a refund
we will work with you as we are one big family and customer service is important to us we just try to be fair.
PLEASE NOTE:
The following are not covered by the warranty:
- Splits to the side of the bag caused by external objects such as walls, nails or any other object which may cause damage to the bag.
- wear and tear of the bag or hangers.
- using a bag without a suitable swivel
Once your return is received, we will send you an email to notify you that we have received your returned item. Refund will be processed, and a credit will automatically be applied to your credit card or original payment method, within a certain amount of working days.
Missing or late refunds (if applicable)
If you haven’t received a refund yet, first check with your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before refund is posted. If you’ve done all of this and you have still not received your refund yet, please contact us at info@bulldozafightwear.com
Exchanges (if applicable)
We will exchange your item if unused all we ask is that you pay the two shipping costs incurred in the return and send out (we will charge £10 for send out to cover shipping + packaging). If you need to exchange it for the same item, send us an email at info@bulldozafightwear.com and send your item to the address we give you.
Gifts
If the item was marked as a gift when purchased and shipped directly to you, and is granted a refund we will send a refund to the gift giver and they will find out about your return.
Shipping
To return your product (please email us and wait for us to confirm) you should mail your product to:
Bull Doza Kings Park
broomhills farm (Bull Doza), catley cross, pebmarsh, CO9 2PD
Please enclose a copy of your order and the reason for return.
Depending on where you live, the time it may take for your exchange product to reach you, may vary.